Review generation and reputation for a dental practice
Reviews are the highest-leverage number a practice controls. The median is 39 reviews and 37% of practices sit under ten, so 100 honest reviews puts you ahead of most of your market. Average rating is 4.6, which means a 4.4 reads as below average to a patient comparing three offices.
Volume comes from the ask, not the software. The ask happens at checkout, out loud, by name, while the patient is relieved it is over. The text goes out within the hour with a direct link.
Velocity beats total. Eight new reviews a month reads as a busy current practice. Forty in one week reads as purchased and gets filtered.
Replies to negative reviews are where practices get themselves in trouble. Never confirm the person was a patient, never mention treatment. Apologize generally, give a phone number, stop.
Two weeks in, working looks like four to eight new reviews a week and a written ask script every operatory follows.